Privacy policy

Last updated: 1st November 2025
Brand: CANTSAY®
Website: cantsaythebrand.com

CANTSAY® respects discretion — both in identity and information.
This policy outlines how we collect, use, and protect your data.
By accessing this site, you agree to the terms below.

1. Information We Collect

We collect information you provide directly, including:

Name
Email address
Shipping and billing details
Payment information (processed securely by third-party providers)
Order history
Messages submitted via our contact form

We do not store full payment card details.
All transactions are processed through Shopify Payments / PayPal encrypted gateways.

We may also automatically collect:

Device + browser information
IP address
Cookies and usage data for analytics and site functionality

Personal information is collected in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth)

2. How Your Information is Used

We use your information to:

Process and fulfil orders
Provide customer support
Send operational communications (order confirmations, tracking updates)
Improve our website + brand experience
Send exclusive access announcements & product updates (only with your consent)

We do not sell personal data.
We do not trade it, disclose it for profit, or misuse it — ever.

3. Email & SMS Communications

By joining the Collective or placing an order, you may receive:

Order + shipping updates
Early access notices
Brand transmissions and drop alerts

You may unsubscribe at any time.
Once removed, you will no longer receive internal communications — including early-access notifications.

4. Cookies & Tracking Technology

Cookies may be used for:

Personalised shopping experience
Cart recovery + checkout flow
Analytics + site performance

You can disable cookies in your browser settings, though site functionality may be limited.

5. Sharing of Information

We share data only with secure third-party providers who assist in operating the brand, including:

Shopify (store platform)
Klaviyo (email system)
Payment processors (Shopify Payments, PayPal)
Shipping carriers
Analytics + security software

These partners are contractually required to safeguard your information.

No third party may access your data for marketing without your consent.

6. International Data Transfers

As we serve a global audience, your information may be processed outside your country.
We ensure compliant handling under GDPR, CCPA, and global privacy standards.

7. Age Restrictions

CANTSAY® does not knowingly collect data from individuals under 16 years old.
If data has been submitted unintentionally, contact us and we will remove it.

8. Data Security

We operate with encrypted systems and strict access controls.
However, no system is infallible — online transmission is never risk-free.
Your privacy is protected with the same discipline we apply to our craft.

If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

9. Your Rights

You may request to:

Access your data
Correct your data
Delete your data
Opt-out of marketing
Withdraw consent

To exercise your rights, contact us directly.

10. Contact

For privacy requests or support:

Email: cantsaythebrand@gmail.com
Response time: 24–48 hours

11. Policy Changes

This policy may evolve as the brand advances.
Changes will be posted here — quietly, clearly, without noise.

CANTSAY®
Built on discipline.
Protected by discretion.

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