Refund policy

Last Updated: 1st November 2025

CANTSAY® operates on limited-run production.
Each release is final - never restocked.

Returns

We accept returns only for:

  • Wrong or defective item received

  • Manufacturing faults

No returns for:

  • Change of mind

  • Wrong size chosen

  • General wear or handling damage

Item must be returned within 7 days of approval.

Exchanges

Because pieces are limited, exchanges are not guaranteed.

Eligibility

To be eligible:

  • Item must be unused, unworn, unwashed

  • Original packaging and tags intact

  • Contact us within 48 hours of delivery

Proof required: order number + photos of issue.

Refunds

Approved returns will be refunded to original payment method.
Shipping fees are non-refundable.

Shipping Returns

Return shipping cost is the buyer’s responsibility unless item is faulty.

This policy operates in addition to your rights under the Australian Consumer Law.

Contact

For return requests:
Email: cantsaythebrand@gmail.com
Response: 24–48 hours